Privacy Policy
INTRODUCTION
This Privacy Policy (“Policy”) describes how Forlive Home Solution Private Limited (hereinafter referred to as “Forlive Home”, “we”, “our” or “us”, “our affiliates”, or “our assignees”) having its registered office at L01-1602, Sukhsagar gruhsankul, Plot no. 01, Sec-36, Taloja Phase II, Taloja, Raigad (MH), Panvel, Maharashtra, India, 410208, collects, uses, stores, shares, and protects the user information in connection with your use of our services at our website forlive.in (“Website”).
We provide home and industrial interior designing and construction services through our platform. We are committed to maintaining user privacy and implementing measures to ensure user credentials are not misused, lost, or destroyed. This Policy applies to all information collected via our Website and related services, including orders for services and products.
By accessing our Website or using our Services, you agree to our Terms and Conditions and Privacy Policy, which constitute a legally binding electronic agreement under the Information Technology Act, 2000. By sharing your details, you also consent to receive emails, newsletters, campaign updates, and promotional material.
- Clear and Accessible Statement
This Policy provides clear information about our data handling practices. By engaging with our services, using our Website, or providing your information, you agree to the practices described herein.
- Scope of this Privacy Policy
This Policy covers personal and non-personal information collected by us while providing services. It does not apply to organizations not controlled by Forlive or third-party websites linked to our platform.
Log files: We collect information such as IP address, browser type, ISP, date and time, referring/exit pages, and clicks, purely for analytics and service optimization.
We do not intentionally collect sensitive information such as health data, sexual orientation, or biometrics unless voluntarily provided for a design requirement and with your explicit consent.
- Your Consent
By using our Website/Platform, including App or WhatsApp, you consent to the collection and use of your information to:
- Contact you regarding our services, offers, and updates.
- Offer products or services from third-party associates.
- Communicate via SMS, WhatsApp, email, calls, or other electronic/physical means.
You may revoke this consent at any time as per this Policy.
- Information We Collect
Personal Information: Full name, phone, email, address, property photos, communication records, payment details, or any SPDI provided for services.
Non-Personal Information: IP address, browser type, device info, cookies, and traffic data.
Location Data: Approximate location from IP or device information.
Contact Us Data: Information submitted via the Contact Us page is used solely to respond to your queries.
Payment Data: Payment details collected for transactions via our channel partners, including UPI, credit/debit cards, or other payment methods.
- Purpose of Data Collection
We use the data to:
- Deliver interior and construction services.
- Process payments and manage accounts.
- Respond to inquiries and improve services.
- Send updates, offers, or promotional material (with consent).
- Comply with legal obligations and resolve disputes.
- Detect and prevent fraud or unauthorized transactions.
Data may be transferred to affiliated brands or platforms for service purposes, with all measures to ensure security.
- Retention of Data
Personal data is retained only as long as necessary for the purpose collected or as required by law. Upon request or after project closure, data may be securely deleted or anonymized. Contact info@forlive.in for data access or deletion, which will be processed within 30 days.
- Disclosure of Information
We may share data with:
- Third-party service providers, vendors, or partners assisting in project execution.
- Affiliates, parent, or subsidiary companies.
- Legal authorities when required by law.
- Third parties for aggregated, non-identifiable analytics.
Disclosure is limited to necessary purposes and is always in compliance with applicable laws.
- Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Users should review their privacy policies separately.
- Security Measures
We follow Reasonable Security Practices including encryption, secure servers, firewalls, access controls, employee training, and confidentiality agreements to safeguard personal data.
- Children’s Privacy
We do not knowingly collect personal data from children under 13. If you believe your child provided data, contact us to have it removed.
- Communication
We may send service-related announcements, alerts, and updates via SMS, email, WhatsApp, or push notifications.
- Disclaimer
Data transmission via the Internet is not fully secure. Users share information at their own risk. We disclaim liability for damages due to website use, including data loss or unauthorized access.
- Cookies
Cookies help track user activity, improve user experience, and remember preferences. Users may disable cookies in their browser, though some features may not work.
- Grievance Officer
Name: Rakesh Kumar
Designation: Managing Director
Email: rakesh@forlive.in
Phone: 8879982119
Address: L01-1602, Sukhsagar gruhsankul, Plot no. 01, Sec-36, Taloja Phase II, Taloja, Raigad (MH), Panvel, Maharashtra, India, 410208
We aim to resolve grievances within 30 days of receipt.
- Updates to Policy
This Policy may be updated periodically. Continued use of the Website indicates acceptance of the revised terms.
- Legal & Jurisdiction
This Policy is governed by Indian law, with exclusive jurisdiction in Raigad/Panvel, Maharashtra. Disputes are subject to confidential, mandatory, and binding arbitration under the Indian Arbitration and Conciliation Act, 1996.